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Frequently Asked Questions

When you sign up for an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. If you do not print all of your plan pages in a month, you can roll over up to two times the number of pages per month in your plan. If you print more pages, there is an additional charge but you are still paying the same price per page as your base plan. A printed page counts the same whether it’s black and white, a color document, or a photo. There are three plans:

FREE

Pages per month
15
Additional pages
Each additional set of 10 pages for just $1.00

$2.99

Pages per month
50
Rollover pages total
Up to 100
Additional pages
Each additional set of 10 pages for just $1.00

$4.99

Pages per month
100
Rollover pages total
Up to 200
Additional pages
Each additional set of 15 pages for just $1.00

$9.99

Pages per month
300
Rollover pages total
Up to 600
Additional pages
Each additional set of 20 pages for just $1.00

$19.99

Pages per month
700
Rollover pages total
Up to 1,400
Additional pages
Each additional set of 20 pages for just $1.00

Applicable taxes, fees and surcharges by federal, state and local governments also apply.

There is no annual fee and you can cancel or change plans anytime without penalty.5 As part of the service, HP will send you HP Instant Ink replacement cartridges and postage-paid recycling envelopes, before you run out of ink, at no additional cost.2 Your billing month starts when you insert an HP Instant Ink cartridge in your enrolled printer.

Your printer tells us that you’re low on ink, so we will know when to send you more. You will always have ink when you need it.2 HP Instant Ink cartridges can only be used in the printer that you have enrolled. Used HP Instant Ink cartridges must be returned in the postage-paid recycling envelopes provided by HP. Returned cartridges will be recycled by HP Planet Partners.

To enroll in HP Instant Ink you need:
  • An eligible HP printer listed below:
  • HP AMP

  • HP DeskJet 2600 Series

  • HP DeskJet 2620 Series

  • HP DeskJet 2630 Series

  • HP DeskJet 2640 Series

  • HP DeskJet 2650 Series

  • HP DeskJet 2680 Series

  • HP DeskJet 3630 Series

  • HP DeskJet 3720 Series

  • HP DeskJet 3750 Series

  • HP ENVY 4500 Series

  • HP ENVY 4510 Series

  • HP ENVY 4520 Series

  • HP ENVY 5010 Series

  • HP ENVY 5020 Series

  • HP ENVY 5030 Series

  • HP ENVY 5050 Series

  • HP ENVY 5260 Series

  • HP ENVY 5530 Series

  • HP ENVY 5540 Series

  • HP ENVY 5640 Series

  • HP ENVY 5660 Series

  • HP ENVY 7640 Series

  • HP ENVY Photo 6220 Series

  • HP ENVY Photo 6250 Series

  • HP ENVY Photo 7120 Series

  • HP ENVY Photo 7150 Series

  • HP ENVY Photo 7160 Series

  • HP ENVY Photo 7850 Series

  • HP ENVY Photo 7860 Series

  • HP TANGO

  • HP TANGO X

  • HP OfficeJet 3830 Series

  • HP OfficeJet 4630 Series

  • HP OfficeJet 4650 Series

  • HP OfficeJet 5210 Series

  • HP OfficeJet 5250 Series

  • HP OfficeJet 5260 Series

  • HP OfficeJet 5740 Series

  • HP OfficeJet 6810 Series

  • HP OfficeJet 6820 Series

  • HP OfficeJet 6950 Series

  • HP OfficeJet 6960 Series

  • HP OfficeJet 8010 Series

  • HP OfficeJet 8020 Series

  • HP OfficeJet 8040 Series

  • HP OfficeJet 8702 Series

  • HP OfficeJet 9010 Series

  • HP OfficeJet Pro 6830 Series

  • HP OfficeJet Pro 6950 Series

  • HP OfficeJet Pro 6960 Series

  • HP OfficeJet Pro 6970 Series

  • HP OfficeJet Pro 8020 Series

  • HP OfficeJet Pro 8030 Series

  • HP OfficeJet Pro 8210 Series

  • HP OfficeJet Pro 8610 Series

  • HP OfficeJet Pro 8620 Series

  • HP OfficeJet Pro 8630 Series

  • HP OfficeJet Pro 8710 Series

  • HP OfficeJet Pro 8720 Series

  • HP OfficeJet Pro 8730 Series

  • HP OfficeJet Pro 8740 Series

  • HP OfficeJet Pro 9010 Series

  • HP OfficeJet Pro 9020 Series

  • HP OfficeJet Pro Premier

Need an eligible printer? Click here

  • Your printer must be connected to the Internet so we know when to send you ink. While enrolled with Instant Ink, your printer will also automatically receive and apply any necessary updates.
  • A valid email address
  • A valid payment method (for billing purposes)

Currently, only select new HP printer models are eligible for HP Instant Ink. If you have an older HP printer, it is not compatible with the HP Instant Ink service.

  • HP AMP

  • HP DeskJet 2600 Series

  • HP DeskJet 2620 Series

  • HP DeskJet 2630 Series

  • HP DeskJet 2640 Series

  • HP DeskJet 2650 Series

  • HP DeskJet 2680 Series

  • HP DeskJet 3630 Series

  • HP DeskJet 3720 Series

  • HP DeskJet 3750 Series

  • HP ENVY 4500 Series

  • HP ENVY 4510 Series

  • HP ENVY 4520 Series

  • HP ENVY 5010 Series

  • HP ENVY 5020 Series

  • HP ENVY 5030 Series

  • HP ENVY 5050 Series

  • HP ENVY 5260 Series

  • HP ENVY 5530 Series

  • HP ENVY 5540 Series

  • HP ENVY 5640 Series

  • HP ENVY 5660 Series

  • HP ENVY 7640 Series

  • HP ENVY Photo 6220 Series

  • HP ENVY Photo 6250 Series

  • HP ENVY Photo 7120 Series

  • HP ENVY Photo 7150 Series

  • HP ENVY Photo 7160 Series

  • HP ENVY Photo 7850 Series

  • HP ENVY Photo 7860 Series

  • HP TANGO

  • HP TANGO X

  • HP OfficeJet 3830 Series

  • HP OfficeJet 4630 Series

  • HP OfficeJet 4650 Series

  • HP OfficeJet 5210 Series

  • HP OfficeJet 5250 Series

  • HP OfficeJet 5260 Series

  • HP OfficeJet 5740 Series

  • HP OfficeJet 6810 Series

  • HP OfficeJet 6820 Series

  • HP OfficeJet 6950 Series

  • HP OfficeJet 6960 Series

  • HP OfficeJet 8010 Series

  • HP OfficeJet 8020 Series

  • HP OfficeJet 8040 Series

  • HP OfficeJet 8702 Series

  • HP OfficeJet 9010 Series

  • HP OfficeJet Pro 6830 Series

  • HP OfficeJet Pro 6950 Series

  • HP OfficeJet Pro 6960 Series

  • HP OfficeJet Pro 6970 Series

  • HP OfficeJet Pro 8020 Series

  • HP OfficeJet Pro 8030 Series

  • HP OfficeJet Pro 8210 Series

  • HP OfficeJet Pro 8610 Series

  • HP OfficeJet Pro 8620 Series

  • HP OfficeJet Pro 8630 Series

  • HP OfficeJet Pro 8710 Series

  • HP OfficeJet Pro 8720 Series

  • HP OfficeJet Pro 8730 Series

  • HP OfficeJet Pro 8740 Series

  • HP OfficeJet Pro 9010 Series

  • HP OfficeJet Pro 9020 Series

  • HP OfficeJet Pro Premier

Need an eligible printer? Click here

Yes. There is no obligation or commitment beyond your first month. You may cancel your service or change plans at any time without penalty. To change your plan or cancel your service, sign in at hpinstantink.com. Expand the My Plan section and click Edit, next to HP Instant Ink Plan. You can choose to make a plan upgrade effective immediately and retroactively apply to the current billing cycle, or have the upgrade take effect the first day of the next billing cycle. Plan downgrade changes and cancellation are effective the first day of the next billing cycle. For more details, see the HP Instant Ink Terms of Service.

You can start with any plan and change your plan at any time. Sign in at hpinstantink.com to see how many pages you have printed, how many rollover pages are available, and/or how many additional pages you have purchased. On this page, you can also update your account information or change your plan. You can choose to make a plan upgrade effective immediately and retroactively apply to the current billing cycle, or have the upgrade take effect the first day of the next billing cycle. Plan downgrade changes and cancellation are effective the first day of the next billing cycle. For more details, see the HP Instant Ink Terms of Service.

Your unused pages are rolled over for you, up to two times your monthly plan amount. You can print more than your monthly page amount and still save. Additional sets of pages are automatically available and let you print beyond your monthly limit for pennies per page. You can also easily change your monthly plan whenever you want. You can choose to make a plan upgrade effective immediately and retroactively apply to the current billing cycle, or have the upgrade take effect the first day of the next billing cycle. Plan downgrade changes and cancellation are effective the first day of the next billing cycle. For more details, see the HP Instant Ink Terms of Service.

No, you will only get cartridges when your printer tells us you need them. HP Instant Ink cartridges are extra high capacity, and they contain months-worth of ink depending on your usage. You can print as much as you want as long as you are enrolled in HP Instant Ink.

Yes, you can print full color photos, color documents, or high-quality black and white pages. Each page costs the same. Your monthly fee is based on the number of pages you print, not on the amount of ink you use. You never have to worry again about printing in black and white to avoid using your color ink cartridges.

No. You do not need an enrollment key to sign up for HP Instant Ink. If you did purchase an enrollment card at a retail store, be sure to enter the code when prompted during sign up. Otherwise you can simply select your desired plan and continue with your enrollment.

Your billing cycle of approximately 30 days starts when you insert your first HP Instant Ink cartridge in your enrolled printer. You will be billed at the end of your billing cycle for your monthly fee and any additional pages you printed. However, if you are eligible for promotions, trials, and/or offers, billing and charges are based on the rules of the promotion applied.

If you purchased an enrollment card in a retail store, your payment method will not be charged for the monthly fee that is included with the enrollment card. Your enrollment card fee does not include any additional pages that you print beyond the page amount in your plan.

Your payment method is charged approximately 30 days after the day you insert your first HP Instant Ink cartridge in your enrolled printer. You are billed at the end of your billing cycle for the previous 30 days of service. You will be billed for your monthly plan fee, plus any additional pages you printed during your billing cycle.

Since your monthly plan fee is the same every month, we will not send you a bill prior to charging your monthly fee, unless you print additional pages. When you print additional pages during your billing cycle, we will send you an email at the end of your billing cycle, listing your monthly fee and the charges for any additional sets of pages you printed. Remember to keep your printer connected to the Internet, so you can get notifications about your HP Instant Ink account.

You can also find your complete billing history by signing in at hpinstantink.com. To view your billing history, expand the Activity section, and then click on Billing.

NOTE: If you are eligible for promotions, trials, and/or offers, billing and charges are based on the rules of the promotion that you have applied. If you signed up using a prepaid card, any monthly charges will be deducted from your prepaid balance rather than a payment method on file, as long as there is sufficient balance.

HP will send you replacement cartridges before you run out of ink. When your enrolled printer is connected to the Internet, your printer automatically orders ink for you because it knows when you are low on ink.1 Cartridges are sent using standard shipping, so they might take up to 10 business days to arrive, however, your printer will take shipping time and regular ink usage into account when it orders your ink. Customers with high volume print needs may call Support.

1Your printer orders ink when your cartridges have enough ink to print twice the number of average pages included in your monthly plan. Learn more about how HP measures page yields.

If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. You can continue to roll over up to two times the number of pages in your monthly plan (for example, you can roll over up to 100 pages if you are enrolled in a 50 page plan). If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save.

Additional pages are available in sets depending on your plan, for only $1.00, so you are still paying the same price per page as your monthly plan. As long as your printer is connected to the Internet, we will send you an email to remind you when you are near printing all of the pages in your plan. You can easily change your monthly plan whenever you want by signing in at hpinstantink.com. Expand the My Plan section and click Edit, next to HP Instant Ink Plan. Since you can choose to make a plan upgrade effective immediately and retroactively apply to the current billing cycle, you can always upgrade your plan rather than purchasing additional pages.

You can find out how many pages you have printed, how many rollover pages are available, and how many additional pages you have purchased by signing in at hpinstantink.com.

HP Instant Ink is currently available in the United States, Canada, United Kingdom, Germany, France, Spain, Republic of Ireland, Italy, Netherlands, Belgium, Luxembourg, Austria and Portugal. We’re planning on expanding, so keep checking back for updates on when HP Instant Ink will be available in other countries.


  • 1
    Savings claim is based on HP Instant Ink service plan price for 12 months using all pages in plan without purchase of additional pages compared to the cost per page (“CPP”) of the majority of color inkjet printers <$399, market share reported by IDC Q2 2014. CPP comparisons for standard-capacity inkjet supplies are based on estimated street price and page yield as reported by gap intelligence MFP Weekly and IJP Weekly Reports 9/20/2014. Actual savings may vary depending on number of pages actually printed per month and content of pages printed.
  • 2
    Based on plan usage, internet connection to eligible HP printer, valid payment method, email address, and delivery service in your geographic area.
  • 3
    Printers require direct connection to the internet for program participation. Internet access sold separately.
  • 4
    Rollover allows unused pages in a month to be placed in a rollover account and then applied to pages in excess of your monthly allowance. The rollover account balance is limited to a maximum of two times your monthly service plan pages (e.g.: Occasional Printing Plan 50 pages = 100 page rollover maximum).
  • 5
    When upgrading the plan you can choose for the change to take effect in the current billing cycle or the next billing cycle. Cancellations and plan downgrades are effective after the last day of the current billing period. For service details, see HP Instant Ink Terms of Service.
  • 6
    Customer is responsible for any overage fees and applicable taxes during the free months of service. Offer valid in any country (a “Participating Country”) where (i) Instant Ink service is provided and (ii) the Refer-a-Friend (RAF) program is live, provided that both the existing customer and the referred customer reside in Participating Countries. Must be 18+. For existing customers referring Instant Ink, only qualified referrals (as defined in Instant Ink terms and conditions) are eligible for one month free service, equivalent to the then-current service plan chosen. There is no limit to the number of free months existing customers can earn under the RAF program. Referred customers must use a referral link or code to activate enrollment, limited to one referral code/link per printer. Requires creation of HP Connected and Instant Ink accounts and acceptance of terms of service at instantink.hpconnected.com/terms. Offer cannot be redeemed for cash except as required by law. The program incentive may be combined with other offers provided by HP - see full RAF terms and conditions for details. Requires eligible printer, online enrollment, valid credit/debit card, email address and Internet connection to printer. Unless service is cancelled within the free period online at hpinstantink.com, a monthly service fee of $2.99, $4.99 or $9.99, based on the plan chosen, plus taxes and overage fees will be charged to customer’s debit/credit card.